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Privacy Policy

Effective Date: January 1, 2019
Last Updated:  January 1, 2019

We pride ourselves in protecting your personal information. This Privacy Policy describes how Cultivate collects, uses, stores, shares, and protects your personal information whenever you visit or use www.livecultivate.com. For purposes of this Privacy Policy, all references to “Cultivate” include both Cultivate Coffee and www.livecultivate.com. Cultivate is an ecommerce website. By using Cultivate and any of its related services, such as the purchase of any of our products, you consent to the data practices described in this Privacy Policy. If you wish to withdraw such consent, please contact us. (Our contact information appears at the bottom of this page.) We may periodically post changes to this Privacy Policy on this page, and it is your responsibility to review this Privacy Policy frequently and we encourage you to visit this page often. When required by law, we will notify you of any changes to this Privacy Policy.

In addition to reviewing this Privacy Policy, we encourage you to visit our Terms & Conditions for more information about our website and the relationship between Cultivate and our users.

HOW WE COLLECT AND USE YOUR INFORMATION

Cultivate may automatically collect information sent to us through your computer, mobile phone, or other access device. This information may include your IP address, device information, including, but not limited to, identifier, device name and type, operating system, location, mobile network information, and standard web log information, such as your browser type, traffic to and from our site, and the pages you accessed on our website. This personal information is used for the operation of the site and the services it offers, and to provide general statistics regarding the use of Cultivate.

If you purchase Cultivate’s products and/or services, we, or our affiliate vendors acting on our behalf, may collect the following types of personal information:

This personal information is used to complete the purchase transaction. Depending on your address it might also be used to determine whether or not you are able to purchase certain products.  For example, due to certain regulations currently in place in California, Cultivate strictly prohibits the sale of certain products in California (“Restricted Products”). See our Terms & Conditions for more information on Restricted Products.

We also may collect personal information about your transactions and/or your other activities on our website, and we may continuously collect information about your computer, mobile device, or other access device for fraud prevention purposes and to identify any malicious software or other activity that may harm Cultivate or its users.

You may choose to provide us with access to certain personal information stored by third parties such as social media sites (such as Facebook and Twitter). The personal information we have access to varies by the social media site and is controlled by your privacy settings on that site and your authorization. By associating an account managed by a third party with Cultivate, you agree that Cultivate may collect, store, and use this personal information in accordance with this Privacy Policy.

Finally, we may collect personal information you may disclose to our customer support team.

Cultivate does not intentionally collect personal information from or about any individual who is under 18 years old.

Cultivate collects and uses your personal information to operate its website(s) and to deliver the services you have requested. In addition, Cultivate may also use your personal information to inform you of other products and services available from Cultivate and its affiliates. Cultivate may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Cultivate does NOT sell, rent, or lease any personal information to third parties.

Cultivate may share data with trusted partners and third parties to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to Cultivate, and they are required to maintain the confidentiality of your information.

Cultivate will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served on Cultivate or the site; (b) protect and defend the rights or property of Cultivate; and, (c) act under exigent circumstances to protect the personal safety of users of Cultivate, or the public.

HOW WE USE COOKIES

Cultivate may place small data files called cookies or pixel tags on your computer or other device. Cookies cannot be used to run programs or deliver viruses to your computer. We use these technologies to:

We may use both session and persistent cookies when you access our website or content. Session cookies expire and no longer have any effect when you log out of your account or close your browser. Persistent cookies remain on your browser until you erase them or they expire. We may also use Local Shared Objects, commonly referred to as “Flash cookies,” to help ensure that your account security is not compromised, to spot irregularities in behavior to help prevent fraud, and to support our sites and services.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser or browser add-on permits, but doing so may interfere with your use of Cultivate and all of Cultivate’s features. The help section of most browsers or browser add-ons provides instructions on blocking, deleting, or disabling cookies.

You may encounter Cultivate cookies or pixel tags on websites that we do not control. For example, if you view a web page created by a third party or use an application developed by a third party, there may be a cookie or pixel tag placed by the web page or application. Likewise, these third parties may place cookies or pixel tags that are not subject to our control and the Cultivate Privacy Policy does not cover their use.

HOW WE PROTECT AND STORE PERSONAL INFORMATION

Throughout this policy, we use the term “personal information” to describe information that can be associated with a specific person and may be used to identify that person. This Privacy Policy does not apply to personal information that has been anonymized such that it does not and cannot be used to identify a specific person. Cultivate takes reasonable precautions and follows generally accepted industry practices to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, and destruction.

We store and process your personal and transactional information, including certain payment information, where Cultivate facilities or our service providers are located, and we protect it by maintaining physical, electronic, and procedural safeguards in compliance with applicable laws. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities. Full credit card data is securely transferred and hosted off-site by a payment vendor in compliance with Payment Card Industry Data Security Standards (PCI DSS). This information is not accessible to Cultivate staff.

HOW WE SHARE PERSONAL INFORMATION WITH OTHER PARTIES

We may share your personal information with:

Before Cultivate shares your information with any third party that is not acting as an agent to perform tasks on behalf of and under the instructions of Cultivate, Cultivate will enter into a written agreement requiring that third party to provide at least the same level of privacy protection as is required under this Privacy Policy.

CONTACTING US

If you have questions or concerns regarding this Privacy Policy, or if you wish to opt-out or unsubscribe from receiving announcements of certain information or exercise any other right related to your personal information, you can contact us at:

Cultivate Coffee
401 Ryland Street Suite 200-A
Reno, NV 89502

Phone: 858-779-2633

Email: support@livecultivate.com

 

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